Company Name
- Hiba Fire & Safety
Country
- United Arab Emirates
Industry
- Fire & Safety
Requirements
Hiba Fire and Safety is a leading Fire and Safety providers, that facilitates the safety for various buildings, organizations, premises etc., Client was looking for a single solution for all there processes such as finance, customer service, employee management etc.,
Challenges
Hiba used CRM to manage their data related to purchases, sales, inventory, and stock value. This created data silos and failed to provide visibility across the enterprise.
Coordination between clients for AMC renewal was error – prone time-consuming, and inefficient, resulting in delays.
Financial disorder, inefficient customer data tracking, and communication challenges resulted in poor decision-making.
A service agent attending a customer query/ request had to strenuously dig out details such as past communication, order and service history, feedback, and so on. This hindered them from providing personally tailored service.
Results
Stranbys, as an Odoo Official Partner, assisted Hiba in integrating Odoo ERP into their system. Odoo ERP Solutions are now used by Hiba to manage CRM, order management, procurement, AMC and inventory management.
- Automating the sales, AMC and renewal processes contributed to the client’s digital transformation initiatives.
- Analyze and compare functions across different departments without the frustration of multiple spreadsheets and emails.
- Offers insights that help planning, budgeting, forecasting, and reporting financial results. Generate useful reports and analytics at any time.
- Eliminates repetitive processes and reduces manual data entry works, which eventually prevent the feeding of inaccurate data.
- Odoo ERP serves as a single repository of information that improves the accuracy, consistency, and security of business data.
- Allows mobility, shortened lead times, accurate deliveries, and responsive supply chains.
- Its real-time MIS report enabled the automation of specific tyre trading processes, saving the staff from monotonous tasks and redundant errors.