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Changes in technologies are guaranteed; and business processes will also continue to evolve. This could result in the need to upkeep your solution.

Tally.ERP 9 will keep pace with changes in technology and business processes; multiple releases are planned over the next few years which also include major new Tally.ERP 9 versions.

A TI will typically offers you these options for Support:
 

Annual Maintenance Contract (AMC)

AMC provides you reliable, quick and guaranteed support where the costs on any unforeseen risks are shared with the Service Partner. This would typically be in the range of 30% per year (of the entire solutions and license value).

Advantages

Predictable cost - Product upkeep across all Tally.ERP 9 versions and releases

Regular systems & data health check up

Telephonic & Email support

Remote Support & trouble shooting

Contracted rate for onsite support and training

Need Based (Per Call) Support

In this case, you will have to reach out to the TI for any support or upkeep requirements, as the need arises. The risks and rewards become entirely yours, unlike in an AMC which is a shared risk model.

Advantages

Ideal if your support requirements are low. Costs could be in the range of Rs.3600 - Rs.9000 per person day

You benefit if the support and redevelopments on existing solutions to make it compatible with the latest releases requirements are minimal.

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